Refund policy

Order Change and Return Policy

 

Order Changes: Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.

Return Policy: Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.

Order Cancellation: Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.

Damaged Orders: If your order arrives damaged, our team will work to make it right! Send us an email at support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.

Refunds: We can process refunds on a case-by-case basis. Please send a photo of the damaged or incorrect shipment to support@accelpay.io.

This return policy is subject to change. We recommend reviewing it periodically to stay informed about our current return conditions.